Frequently Asked Questions

Want to learn more about saved filters and how to set up notifications? Not sure what a Bamboo Health flag means? Need to send a comprehensive report to your team? Find your answers here!

Quick links:

Saved Filters and Notifications
Exports and Reporting Capabilities
Account Management and The User Report
Top Bamboo Features

Saved Filters and Notifications

How do I create a saved filter?

Click on Set Up Filters and Notifications
Choose the filter criteria for your top-priority patient events
Click Create at the bottom of the page
Name your filter and click save. Your filter will now be under My Saved Filters!

For more details and best practices, check it out here!

How do I set up notifications?

Notifications provide you with real-time awareness of your patients’ care encounters, even when you’re not logged in to the Bamboo Health platform so that you can act fast to coordinate your patients’ care. In order to turn on notifications, you must first create a save filter; otherwise, follow the steps outlined below:

Click the bell icon next to your saved filter
Toggle on email and/or SMS notifications
Choose how often you'd like to receive these notifications: real-time, hourly, every 3 hours, or every 24 hours
Scroll down and click Save to save your notifications.

For more details on the email and/or text notifications, check it out here!

Account Management and The User Report

How do I add additional team members to Bamboo Health?

Please reach out to support@bamboohealth.com to get your account created.

My title/last name changed. How can I update that information in Bamboo?

You can easily update your title/name in-app! Please follow the below steps to do so:

Go to https://my.patientping.com
Click on the person icon in the upper right-hand corner of your dashboard
Then click my profile
From there, you can edit your title/name
Then, press Save in the lower right-hand corner of the screen.

For more information on managing your Bamboo account, check it out here!

Is there a way I can manage my team member's user accounts?

Approved users with the appropriate permissions can manage your organization’s Bamboo user accounts by visiting the User Report. For these approved users, the User Report can be found in the Reporting dropdown menu.

The User Report offers the following functionalities:

Search for an Existing Account
View Login Activity
View Users’ Current Permissions
Disable Accounts
Resend Account Activation Emails
Export User Activity Summary Report

Approved users can also request/approve new accounts for your organization! Don't have access to the User Report? No worries! Just send an email to support@bamboohealth.com and we'll get you set up.

For more information on the User Report, click here!

Exports and Reporting Capabilities

Is there a way to export all information from Bamboo for a specific timeframe?

Exporting data from your reporting tab allows you to download a list of patient encounters based on the timeframe that you select, and also provides the option to select specific fields you'd like included in your exports. To export from your reporting tab:

Click on reporting in the navigation bar
Click export in the dropdown menu
In the export pop-up window, select your desired date range and fields you'd like to include
Click the export button, and your file will be downloaded to your computer

For more information regarding Bamboo reports, check it out here!

What are the descriptions of the columns in exports?

Great question! You can find a comprehensive glossary here.

Top Bamboo Health Features/Functionalities

Why is there no diagnosis information for my patient's encounter?

Diagnosis might not populate for a variety of reasons, including:

A diagnosis is not yet available from the admitting facility or organization. Diagnosis information may be delayed in the Emergency Department while providers establish a diagnosis.
Some data elements are missing for your patient.
- We incorporate additional data elements into our matching algorithm before we share a diagnosis. You will not be able to see your patient’s diagnosis if you have not provided the patient's zip code or SSN information.
Diagnosis information is not yet available for manual admitting facilities.
The diagnosis is sensitive (e.g., HIV, STI, genetic testing).
The admitting facility or organization did not share diagnosis information with PatientPing

For more information on diagnosis, look here!

What are Bamboo flags and what do they mean?

At Bamboo, we’re always looking for ways to help you better coordinate care. We’ve designed our Bamboo flags with this in mind. These flags are dynamically applied to patients’ Pings and profiles to highlight utilization patterns that may require more timely intervention from you and your team. Below are all of the flags that you'll find within Bamboo:

High Utilizer Flag: applies to any patient who has visited the ED three or more times within the past 60 days. This includes patients who’ve been to the ED three times at the same hospital, as well as patients who’ve visited the ED at multiple hospitals.
Readmission Risk Flag: identifies patients who may be at risk for a 30-Day All-Cause Hospital Readmission. This flag will be applied to patients in the ED or under observation who also have had inpatient admission in the prior 30 days.
Recent Inpatient Stay Flag: will be applied to patients who currently are inpatient and had another inpatient admission in the preceding 30 days.
Recent SNF Stay Flag: The recent SNF stays flag will be applied to patients who are currently at the hospital and also have been discharged from skilled services at an SNF within the prior 30 days.
3-Day Waiver Flag: applies to patient events that have been marked by an SNF as having occurred under the 3-day rule waiver.
COVID-19: applies to patients who have had a recent encounter diagnosis associated with COVID-19.

For more information on Bamboo flags, check out this article!